Why are there reviews about articles?
Reviews on Wegmanshop.nl are intended to share with other customers how you experienced an item.
How reviews are collected and displayed?
From 07-02-2023, customers can only write a review on items they have purchased via Wegmanshop.nl. This way we can be sure that reviews are written by experienced experts.
If a review has been written by someone who purchased the item via Wegmanshop.nl, this will be shown with a label. We cannot link some old reviews to a purchase, but we show them without a label. From 07-02-2023 you must have purchased the item via Wegmanshop.nl to be able to write a review about it.
How is authenticity guaranteed?
At Wegmanshop.nl we attach great importance to transparency and authenticity. Our reviews are collected through Loox which ensures only real customers can share their opinions.
Are both positive and negative reviews posted on your website?
Yes, we encourage both positive and negative feedback. We believe that honest opinions can help others make informed decisions. Every point of view contributes to the overall customer experience.
Are paid reviews posted on your website?
No, we do not post paid reviews on our website. All the opinions you see here are from customers who have actually purchased and used products from us. We occasionally offer a small discount on the next order to encourage the customer to post a review, this is not based on a high rating.
Within what period will the reviews be placed on your website to check a review?
We aim to post reviews as quickly as possible, usually within 7 working days of receipt. This allows us to carefully check the reviews and ensure they meet our guidelines.
In which cases is a review not posted?
While we welcome diverse opinions, we reserve the right not to post reviews if they:
- Be offensive, insulting or illegal.
- Not related to the product or service.
- Contain spam or inappropriate links.
We strive to create an open and honest review environment and want our customers to have confidence in the reviews they read.
